Subscriber has to provide necessary documents and information to establish subscriber's identification, legal status and business capacity. Aflah Communication shall have the right to examine the same.
Aflah Communication shall have the right to temporarily disconnect, suspend or terminate the services for giving any false information by the subscriber in any document or otherwise including on the subscription form. If there is any change in the information given earlier, subscriber shall notify Aflah Communication of such change, failure of which shall entitle Aflah Communication to suspend or terminate the services at its sole discretion.
Both parties undertake that any information received by one party marked as confidential shall be kept as confidential by the other party. Such information can only be revealed if it is found that it was already in the public domain or it was already available to the receiving party without violating this agreement or it is required by law. The information may be used solely to improve customer experience through ways of offering Aflah Communication products and services.
Aflah Communication has the exclusive right and jurisdiction of the title and ownership of the connection and equipment provided by Aflah Communication.
Aflah Communication shall provide the services to the subscriber within agreed timeline. However, in case of any delayed support Aflah Communication will notify the subscriber as soon as it is reasonably practicable.
Aflah Communication shall not be liable for disruption or discontinuation of its services due to any disturbance, congestion, cable cut or severance in other network(s) or reasons beyond its control.
Aflah Communication may temporarily suspend the services in whole or in parts for repair, maintenance, upgrading or circumstances beyond Aflah Communication's control; however, Aflah Communication will notify the subscriber as soon as it is reasonably practicable.
Aflah Communication shall have the right to suspend or terminate the connection without further notice in case the subscriber uses the device/ terminal/IP on any resources provided by Aflah Communication beyond the allocated number of connections or bandwidth capacity.
Aflah Communication shall have the exclusive right to change/increase/reduce the tariff charges, validity periods, package plans and any other agreed terms etc. at any time subject to official notification of such changes. No notification will be required if such changes take place due to any regulatory or government imposition.
Aflah Communication may keep the subscriber updated about any new information about the Aflah Communication services, if needed. Aflah Communication reserves the right to communicate any of its offers and services related communication and/or message to the subscriber at any time and in any manner to keep the subscriber updated from time to time. Aflah Communication reserves the right to use the name of the subscriber in its materials for promotional or business purposes.
Aflah Communication shall endeavor to provide the best possible service to its subscribers; however, the quality, reliability and availability of services may dependent on various factors. In case of failure to achieve desired quality, reliability and availability of services due to any of the above factors, Aflah Communication shall not be held liable.
The subscriber undertakes not to use Aflah Communication services to commit any unlawful act which might endanger national, social or economic interest, or damage Aflah Communication reputation to other subscribers. Under such circumstances, Aflah Communication shall have the exclusive right to discontinue the services of the subscriber and take appropriate legal measures. Subscriber shall indemnify Aflah Communication if it suffers any losses, damages or has to pay any penalty due to any unlawful usages of the subscriber.
Notwithstanding anything contained in this agreement any other information through Aflah Communication brochure, notification, published and/or broadcasted by Aflah Communication regarding its services, service price, billing policy, credit policy etc. shall also be binding to this agreement.
Use of Aflah Communication Services is subject to its most current applicable usage policies.
Subscriber shall pay the agreed charges to Aflah Communication in its prescribed bill format strictly within the due date. Aflah Communication shall have the right to disconnect, suspend or terminate the services to the subscriber if the bill is not paid in full within the due date mentioned on the bill. This right however shall not be deemed to have been waived, if Aflah Communication decides not to suspend or terminate the services despite the bill remains unpaid.
Aflah Communication shall have the right to terminate or suspend the services to the subscriber if the total charges ('billed1, 'unbilled usage' or 'billed' along with 'unbilled usage') accumulated at any time exceeded the subscriber's security deposit or the credit limit, whichever is applicable. This right, however, shall not be deemed to have been waived if Aflah Communication decides not to suspend or terminate under such condition.Subscriber shall have to pay the "Shifting Charge" for shifting of connection.
Subscriber shall be entitled to reconnect his/her connection by making payment of his/her outstanding bills in full if the connection of the subscriber has been suspended, temporarily or permanently disconnected due to payment default. If the connection has been permanently disconnected by Aflah Communication for such circumstances, along with the full payment of the outstanding bill, the subscriber shall also be liable to pay reconnection fee as applicable.
Aflah Communication will retain ownership of all the optical network equipment provided to subscriber. In case of termination/Temporary stop of services, subscriber shall handover the equipment to Aflah Communication without any delay. For any damage to that equipment, subscriber shall compensate the value of the damage equipment.
Unless provided by Aflah Communication, it is not responsible for any hardware/software including those which are available on the internet.
Aflah Communication has no control over the accuracy or appropriateness of any information on the internet and the subscriber shall be solely responsible for internet usage.
The subscriber undertakes to safeguard the equipments provided by Aflah Communication from potential damage (i.e. misuse, negligence, fire, lightning, natural disaster, theft, sabotage, come in contact with water, drop from height). Aflah Communication shall have the right to ask for damages from the subscriber for any harm cause to any equipment, software, or Aflah Communication set-up deliberately, negligently or by careless handling.
Aflah Communication shall not be liable for any health hazard or problems otherwise caused by the use or abuse of the services and the equipment.
Subscriber shall solely be responsible for his/her own and his/her subscriber's illegal data or voice transfer or traffic or bulk e-mail (spamming) or any other illegal operation. The sending of bulk e-mail (spamming) is strictly forbidden and the subscriber's account will be immediately terminated. Subscriber shall indemnify Aflah Communication if it suffers any losses, damages or has to pay any penalty due to any unlawful usages of the subscriber.
Subscriber shall install proper electric connection, power, grounding, UPS, stabilizer etc. in his/her premises and in his/her own accord. Subscriber shall not relocate or move any equipment installed by Aflah Communication without the permission to Aflah Communication.
Aflah Communication shall not install any product/services, without authentic document from the signatory of this document and authorized representative of Aflah Communication, and also the clearance from revenue assurance department of the Aflah Communication.
Without customers written request/consent for any upgrade/downgrade the bandwidth or any other changes will be not executed. For decreasing/ increasing bandwidth, temporary/permanently disconnection needed one month's prior written notice.
The subscriber shall file it's complain about the services of Aflah Communication to subscriber Help Desk.
Responsibilities of Aflah Communication are explicitly stated in this agreement as above and Aflah Communication takes no other responsibilities besides those set in this agreement.
Notwithstanding anything to the contrary contained herein, Aflah Communication shall not be liable for any reason or any representation, implied warranty or condition or other term at law or under the terms of this agreement for any losses, whether for loss of profit, actual or consequential or otherwise and whether occasioned by the negligence of Aflah Communication or its employees or agents or otherwise relating to the sale of the products and/or provision of services to the subscriber.
Aflah Communication reserves the right to change the above terms & conditions without prior notice.
Aflah Communication will not be held responsible if the usage of Aflah Communication services are not complaint to BTRC or LEA (Law Enforcement Agency).
